YOUR PRIVACY MATTERS

Kooler Ice, Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.koolerice.com] or interact with us through other online services (collectively, the “Site”). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

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1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full Name

• Email Address

• Phone Number

• Mailing/Billing Address

• Company Name

• Any other information you choose to provide through forms or inquiries

B. Non-Personal Information

When you visit the Site, we may automatically collect certain information, such as:

• IP address

• Browser type and version

• Pages visited

• Time and date of visit

• Referring website

• Device information

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2. How We Use Your Information

We use the information collected for purposes such as:

• Responding to inquiries and customer service requests

• Processing product information requests or demo scheduling

• Improving the performance and usability of our Site

• Sending marketing and promotional communications (with your consent)

• Complying with legal and regulatory obligations

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Third-party service providers who perform services on our behalf (e.g., email platforms, analytics providers)

• Law enforcement, government agencies, or other third parties as required by law

• Business partners or affiliates as part of a business transfer or merger

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic. You may choose to disable cookies through your browser settings, though this may affect some features of the Site.

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5. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content or privacy practices of such sites. We encourage you to review their privacy policies before providing any personal information.

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6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no system can be guaranteed 100% secure.

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7. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you

• Requesting corrections or deletion of your data

• Opting out of marketing communications

To exercise your rights, please contact us at [email protected].

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8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us to request deletion.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Kooler Ice, Inc.
510 Dunbar Road

Byron, GA 31008
Email: [email protected]

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11. California Privacy Rights (CCPA Notice)

A. Overview

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). This section applies solely to individuals residing in California.

B. Personal Information We Collect (Last 12 Months)

We may collect the following categories of personal information:

C. Your CCPA Rights

You have the right to:

• Know what personal information we collect, use, disclose, or sell

• Request deletion of your personal information

• Opt-out of sale of personal data (we do not sell personal information)

• Non-discrimination for exercising your rights

D. Exercising Your Rights

To submit a verifiable consumer request, please contact us:

• By email: [email protected]

• By phone: 800-858-3025. We will verify your identity and respond within the time required by law.

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12. GDPR Notice for EU/EEA Users

A. Legal Basis for Processing

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Consent (e.g., email marketing)

• Performance of a contract (e.g., responding to inquiries)

• Legitimate interests (e.g., website analytics)

• Compliance with legal obligations

B. Your GDPR Rights

As a data subject, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

C. Data Transfers

We may transfer your data outside the EEA, including to the United States. Where we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or similar mechanisms.

D. Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights under GDPR.