CUSTOMER SUPPORT
Here to support you and your ice vending business every step of the way.
or Give Us a Call at 1 (800) 858-3025 ext. 1
Service is a top priority for our organization and is embedded deep into our corporate culture.
We will be there to assist you from the time you begin considering a Kooler Ice machine, throughout your many years as a successful Kooler Ice vending business owner. Kooler Ice has developed the following support system to ensure that you have the support you need to maximize the return on your investment:
Centro de Soporte Kooler
Becoming a Kooler Ice owner means joining a community backed by 18+ years of innovation, proven experience, and continuous improvement.
With the Kooler Support Center, you can:
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Access 24/7 resources to solve problems fast
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Keep your machine performing at peak efficiency
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Get professional marketing help to grow revenue
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Simplify maintenance and ordering
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Stay connected with the Kooler Ice team
SERVICE HOTLINE
We have established a 1-800 Service Hotline for our customers. Whether it’s a simple question on the operation of the machine or a more serious inquiry on how to service your machine, our professionally trained service staff will answer your question anytime between 7 a.m. and 7 p.m., any day of the week, including Saturday and Sunday when you are the busiest!
Service Videos
Because our machines are simple to operate and easy to service mechanically, we have developed a Video Series for our customers on how to diagnose, fix, and maintain their machine(s). You can review these videos when you need to, or when it is convenient for you, from the IceTalk portal.
Parts Availability
With a field population of over 2000 machines working in the U.S., we know what parts to stock for our customers and we keep them available in order to provide 100% parts availability to our customers whenever they need a part from Kooler Ice. We also have an online parts store that allows our customers to shop for parts, promotional items and maintenance items when it is convenient for them.
IceTalk Remote Monitoring System
Kooler Ice’s monitoring system allows you to manage your machine remotely, 24 hours a day. This system allows you to “work smarter – not harder”, and keeps downtime and trips to the machine to a minimum. Kooler Ice is the only ice vending company that has the ability to transmit service codes from the ice maker to your phone, providing you real time data on not only your machine – but on the ice maker as well.
Maintenance Support
Kooler Ice believes in a strong maintenance program to protect our brand and your investment. A machine with proper maintenance will last longer, have better uptime, and have higher resale value down the road. Kooler Ice, or one of its authorized Distributors, will perform the six-month maintenance on your machine to ensure your machine is operating at optimal levels. Or, we will train you on how to do the appropriate maintenance if it is something you prefer to do on your own.
Branding
Kooler Ice is not a franchise and we do not charge franchise fees. However, Kooler Ice has steadily worked to develop a national brand in the ice vending industry. With over 2,000 machines working in 45 states, Australia, the Bahamas, and Martinique, being associated with a quality brand means your customers will know what the machine is, how it works, and the quality of the ice being dispensed. We have already done the hard work for you.
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